Shipping & returns.
How we get your table to you, what happens if something is wrong, and exactly what we cover. No fine print worth hiding.
Shipping
We dispatch within 1–2 business days and deliver Australia-wide, with every order tracked. We ship through Interparcel, which books across several carriers, so we quote one honest range rather than a state-by-state table we could not stand behind.
What shipping costs
Calculated at checkout from your postcode. You see the exact cost before you pay.
Tracking your order
Every order is tracked. Your tracking link is emailed the moment the order is dispatched.
Pre-orders
Pre-orders show an estimated ship date on the product page and in your confirmation email. We dispatch in the order placed.
Need it by a date?
Message us before you order with the date and your postcode and we will tell you honestly whether it is achievable.
Returns & faults
We don't offer refunds or exchanges for change of mind, so please check the size and specifications before you order.
If your table arrives damaged, has a manufacturing fault, is missing parts, or isn't what you ordered, email us at hello@beerpongco.com.au — the sooner the better. We'll sort a replacement or a refund, your choice, and we cover return postage when the fault is ours. Where you still have the original packaging, hang onto it; it makes the return easier, but it isn't a condition.
Fair wear from use, and damage from misuse or from leaving the table out in the weather, aren't covered. Nothing here limits your rights under the Australian Consumer Law, which apply regardless of what any policy says.
How a return works
Message us
Use the contact form or email hello@beerpongco.com.au with your order number and a photo of the issue.
We come back to you
We will confirm next steps in writing, usually within one business day. You will not need to send anything back before we have replied.
Replacement or refund
Your choice. We arrange it and cover the cost of return postage where the fault is ours.